Refund Policy

All Sales Are Final - Defective Item Exchange Only

At Talessia's Kitchen, we are committed to providing our customers with the highest quality culinary experiences. Please read our refund policy carefully before making a purchase.

1. All Sales Are Final: All sales made through Talessia's Kitchen are considered final. Once an order is placed and confirmed, we do not offer refunds or cancellations.

2. Defective Item Exchange: In the rare instance that you receive a defective item, we are more than happy to facilitate an exchange for the same item. Defective items include those damaged during transit or products that do not meet our stringent quality standards.

3. Exchange Procedure: To initiate an exchange for a defective item, please follow these steps:

Notify Us: Contact our customer service team within 48 hours of receiving the defective item. You can reach us at [TalessiaKitchen@yahoo.com].
Provide Details: Clearly describe the defect and provide any relevant information, such as order number, date of purchase, and a photograph of the defective item.
Return the Item: If an exchange is approved, you may be required to return the defective item. Detailed instructions on the return process will be provided by our customer service team.
Replacement: Upon receiving the defective item, we will inspect it and, if the return is approved, a replacement will be sent to you promptly.

4. Exceptions: Please note that our refund policy does not cover:

Changes of mind or preference after the order has been confirmed.
Damages resulting from improper storage or handling after the product has been delivered.
Products that have been consumed or used.

5. Contact Us: If you have any questions or concerns regarding our refund policy, please contact our customer service team at [TalessiaKitchen@yahoo.com].

Thank you for choosing Talessia's Kitchen. We appreciate your understanding and cooperation in adhering to our refund policy.